Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.
Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!
We are looking for a Business (Process) Analyst to work in this project in Spain (Remote).
Key Responsibilities:
- Business analyst with experience with CRM, O2C, Finance and Customer Service;
- Specialized in process areas, such as CRM, and order-to-cash;
- Map and analyze processes, visualizing workflows, decision pts and roles;
- Collect, clean and analyze data to ID patterns, trends and metrics;
- Optimize and measure impact of changes;
- Gather requirements via interviews, workshops, and surveys across depts;
- Design and improve processes based on analysis, and stakeholder input, incluind maps, roles, and metrics;
- Engage stakeholders to align with organization goals;
- Document current/future state, proposed changes, and report outcomes to management;
- Strong analytical skills to ID inefficiencies and create solutions;
- Tech proficiency in modeling, data tools, and automation;
- Clear comms for stakeholder collab, and requirements;
- PM skills to manage tasks, set priorities, and meet deadlines;
- Skilled in process mapping/doc, and problem-solving to enhance efficiency;
- Fluent in English and Spanish.
What you can expect from us:
- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
