As a Customer Advisor you will:
Provide excellent customer service by providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints
Being responsible for the administrative support to the financial area, ensuring that the policies, procedures, and activities instituted are executed in time, correct, and in an effective manner
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
Prepare, maintain, and review purchasing files, reports, and price lists
Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications
Assist suppliers through e-mails and chat
We are looking for:
Native or Proficient in French (level C2)
Fluency in English (C1)
Strong analytical and problem-solving skills
Proficiency in Excel
Good communication skills
Autonomous and able to ensure end-to-end delivery of projects
Responsible, flexible, dynamic, and resilient