Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.
Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!
We are looking for a ServiceNow OM / SPM Architect to work in this project in Lisbon or Porto.
Key Responsibilities:
- 8+ years of experience with ServiceNow and 3+ years of experience with OM, and SPM;
- Supporting a team of ServiceNow Business Analysts and process experts on implementation activities;
- Participating in design workshops and supporting BAs and developers;
- Transforming proposals into concrete implementations to showcase product capabilities and limitations;
- Delivering and partially implementing process, and feature designs minimizing the level of customizations;
- Designing ServiceNow OM and SPM implementations;
- Excellent kwledge of Order Management, SPM, Service Catalog definition and setup with practical experiences;
- Portal management and customization;
- Excellent knowledge of the ServiceNow Platform and its core features;
- Experience of integrations with 3rd party tools (scripted APIs & Integration Hub);
- Excellent knowledge of Workspaces, UI Builder, and Flow Designer;
- Good knowledge of CSDM;
- Knowledge of Ordering and SPM processes;
- Knowledge of Sales processes;
- Fluent in English.
What you can expect from us:
- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
