Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.
Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!
We are looking for a ServiceNow Business Analyst to work in this project in Lisbon or Porto.
Requirements:
- 5+ years of experience with ITSM Service Now as a Business Analyst;
- Previous experience with "Employee Center" - Internal User Portal;
- Experience with CMDB, Service Request, Catalog, UX/UI and Change/Incident/Request
- Fluent in English.
Key Responsibilities:
- Facilitate workshops to harmonize functional needs to accommodate other ITSM tools, such as CMDB, Discovery, Sailpoint, AD, etc.;
- Identify interdependencies with the CSM tool;
- Specify and implement the needs expressed by different entities to transform them into ServiceNow solutions;
- Redesign the internal service request portal presented to employees.
What you can expect from us:
- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Exclusive discounts and offers from our partners;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
